Returns & Exchanges
At Cash Generator, we stand by the quality of our pre-owned and new products, offering a 14-day peace of mind return policy for online purchases. If you are not completely satisfied with your item, we provide straightforward options for a refund or replacement to ensure your total satisfaction.
Notify Our Team
Contact our customer support team within 14 days of receiving your item to initiate the return request and receive your unique return authorization number.
Package the Item
Securely pack the item in its original packaging, ensuring all accessories, manuals, and cables included at the time of purchase are present.
Ship or Drop Off
Send the item back to the originating store via a tracked courier service or visit the specific Cash Generator branch where the item was purchased for an immediate inspection.
Quality Inspection and Refund
Once our technicians verify the condition of the returned goods, we will process your refund to your original payment method within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing